Every damage claim, verified.

Anyone can generate a convincing damage photo in seconds, yet most refund decisions still rest on one. Verilo replaces the photo with a short live capture that confirms a real item from this order is in front of the camera, and writes the result into your helpdesk ticket before the agent replies.

Start free trial See how it works

Integrates seamlessly with Shopify

Integrates into your existing workflows Set up in minutes

Priya K.14:00

Hi, my vase arrived with a crack down the neck. Can I get a refund?

IMG_2291.jpg

Jordan sent Priya a verification link14:00

Priya completed the live capture · 42 s14:01

Verification result

Verified · 97

Shipping barcode cross‑referenced

Matches order #1187 · Larkspur Home

100%

Compared against product image

Sage ceramic vase · catalog SKU LH‑0412

96%

Light reflection analysis

Real glazed surface · not a screen or print

98%

Motion analysis

Followed 4 random prompts · parallax consistent

94%

Captured live · 14:01 · 42 s sessionEvidence trail →

Jordan · Larkspur Home14:03

So sorry about that, Priya. Refund’s on its way, you’ll see it in 3–5 days.

Approved in 3 minutes

The problem

AI made the damage photo worthless as proof.

Refund decisions have always relied on one thing: the photo shows the product. That no longer holds. A crack, a tear or a crushed box takes one prompt, and your agents are expected to spot it by eye, mid‑ticket.

Photo uploads today

What a photo can’t tell you

AI‑generated damage

A crack or dent added to the real product photo in seconds.

Looks real

Photos lifted from the web

Someone else’s broken item, submitted as this order.

Looks real

Edited photos

Damage added in a phone editor. Invisible at ticket size.

Looks real

Re‑photographed screens

A photo of a photo, taken off a laptop screen.

Looks real

Old damage, new claim

One broken item, claimed on two different orders.

Looks real

Live capture with Verilo

What a live capture does

AI‑generated damage

The torch reflection and the depth seen as the phone moves can only come from a physical object.

Caught

Photos lifted from the web

The shipping label is scanned in the same take and must match this order’s tracking number.

Caught

Edited photos

Nothing is uploaded. The capture streams live, so there is no file to edit.

Caught

Re‑photographed screens

A screen throws back the torch as flat glare and shows no depth or parallax.

Caught

Old damage, new claim

Each capture is bound to one order, timestamped, and the item is matched to that purchase.

Caught

Verilo never judges the photo.

It checks that a real item is in front of the camera, that it is the product from this order, and that the capture is happening right now.

What it’s costing

Return fraud was expensive before image generators. It is now getting worse quickly.

These figures are industry‑wide. How much of it reaches your store depends on whether a faked photo is still enough to get a refund.

AI‑generated damage claims are now the fastest‑growing form of return abuse. Forter, 2026

Organised rings sell “returns‑as‑a‑service”, generating damage evidence at scale across many stores. Forter · Wired

$103B

Lost to fraudulent returns

US retailers, 2024 · Appriss Retail & Deloitte

+78%

“Not as described” claims

Year on year, driven by AI damage images · Signifyd 2026

1 in 10

Returns are fraudulent

9% of $850B returned in 2025 · NRF & Happy Returns

+64%

Abusive returns

Jan 2024 to May 2025 · Signifyd

How it works

How a claim is verified

The customer completes a short guided capture on their phone. Your team gets the result inside the helpdesk they already use, with nothing new to learn.

What the customer does

A guided capture that takes about a minute

Open the link

It opens in the phone’s browser from the chat they already have with you. No download, no account. They consent before the camera starts.

Scan the shipping label

Verilo reads the barcode and address on the parcel and matches them to the order. The package on screen is tied to this claim.

Show the product

The item on camera is compared with the product on the order, so the damaged item is confirmed as the one that was bought.

Light reflection analysis

The torch fires while the camera records. Real surfaces reflect light in a way screens, prints and generated images cannot.

Motion check

A few prompts chosen at random, such as tilting the item or moving closer. Footage recorded earlier cannot pass them.

For your team

Built for the way you already work

Connect in minutes

Install from your helpdesk’s app store and connect Shopify. A Verilo widget appears inside the platform your team already uses.

Send from the widget

From the widget, your agent sends a verification link straight into the conversation. The order is already attached.

Result shows in the ticket

The verdict and evidence appear in the widget as the customer finishes, in the same ticket.

Reply as normal

Your agent reads the result and replies to the customer as normal. The decision stays with them.

Orders stay in sync

Orders, products and shipping labels are read live from Shopify. Nothing to import or maintain.

Integrations

Plugs into your store’s existing helpdesk, returns and shipping‑protection stack.

Shopify

Store

Gorgias

Helpdesk

Zendesk

Helpdesk

WooCommerce

Store

BigCommerce

Store

Re:amaze

Helpdesk

Freshdesk

Helpdesk

Help Scout

Helpdesk

Intercom

Helpdesk

Kustomer

Helpdesk

Gladly

Helpdesk

eDesk

Helpdesk

Shopify

Store

Gorgias

Helpdesk

Zendesk

Helpdesk

WooCommerce

Store

BigCommerce

Store

Re:amaze

Helpdesk

Freshdesk

Helpdesk

Help Scout

Helpdesk

Intercom

Helpdesk

Kustomer

Helpdesk

Gladly

Helpdesk

eDesk

Helpdesk

Richpanel

Helpdesk

Front

Helpdesk

Loop Returns

Returns

AfterShip Returns

Returns

Redo

Returns

ReturnGO

Returns

Route

Shipping protection

Corso

Shipping protection

Seel

Shipping protection

AfterShip

Tracking

Narvar

Tracking

Slack

Notifications

Richpanel

Helpdesk

Front

Helpdesk

Loop Returns

Returns

AfterShip Returns

Returns

Redo

Returns

ReturnGO

Returns

Route

Shipping protection

Corso

Shipping protection

Seel

Shipping protection

AfterShip

Tracking

Narvar

Tracking

Slack

Notifications

What every capture checks

Every capture is tested in six ways.

Pick a check to see how it works and what it establishes. All six run inside the same forty‑second capture.

Check {{ active.num }} of 06

Protects against

Establishes {{ active.proves }}

Merchant view

What your team sees when the capture lands.

One claim page per capture: the result at the top, each check with its clip and score, a timeline of the session and a place to record what you did. Nobody watches footage.

Search claims, orders, pages⌘K

Claims

Open in Shopify

Open in GorgiasDownload evidence pack

RESULT

Verified

5/5checks
passed

The evidence is consistent. The item, the label and the damage were shown live, and the independent signals agree.

Suggested next step: resolve the claim with a refund or a replacement.

Northwind Watch Box

Order #1002Priya K.3 h ago90.25 USD1Z999AA10123456784

RECORD OUTCOME

Refund issued

Replacement sent

Return required

Claim rejected

Record what you did in your own systems. Verilo does not refund, replace or reject anything.

Order verification

2 of 2 passed

STEP 1

Shipping label

Passed

Barcode decoded live from the shipping label and matched UPS tracking 1Z999AA10123456784 on order #1002.

Passed

STEP 4

Product match

Strong

Captured item matched the merchant’s product image at 0.85 similarity (threshold 0.55).

Shop photo

Similarity to the shop photo · 0.85

Capture authenticity

2 of 2 passed

STEP 2

Movement

Good

120 px of parallax as the camera moved around the item, consistent with a three‑dimensional object.

Depth seen while moving · 120 px

STEP 3

Torch reflection

Strong

Item brightness followed a randomised light pattern from the phone at 0.97 correlation (threshold 0.50).

Brightness followed the light · 0.97

Damage evidence

1 of 1 passed

STEP 5

Damage close‑up

Strong

Image expansion tracked the phone moving closer at 0.81 (threshold 0.30). Scratch visible on the lid edge.

Zoom matched the phone moving closer · 0.81

Capture timeline

Shipping label

Step 1 · 0:00

Movement

Step 2 · 0:07

Torch reflection

Step 3 · 0:21

Product match

Step 4 · 0:32

Damage close‑up

Step 5 · 0:36

Activity

Claim created

Dashboard · 3 h ago

Verification link created

Helpdesk · 3 h ago

Customer opened the link

Customer · 2 h ago

All 5 steps completed in 43 s

Customer · 2 h ago

Result: Verified

2 h ago

Internal notes

Team only

Add an internal note

+ Add note

Security and privacy

Built so customers are comfortable using it.

Consent before the camera opens. Encrypted and sealed evidence. Retention you control.

Pricing

Pay for the verifications your store needs.

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Start free trial

Start your free trial

Verify your first claim today.

Create your account, connect Shopify and your helpdesk, and send your first verification link in under ten minutes. Every plan starts with a 14-day free trial.

✓14-day free trial, so you can test it on live claims

✓Connected to your store and helpdesk in under ten minutes

✓Customers are reached through your existing helpdesk, no app to install

✓Every verdict comes with an evidence pack for chargebacks

✓Monthly or yearly through Shopify, cancel any time

You are in.

Thanks, {{ fName }}. We have sent a sign‑in link to {{ fEmail }}. Open it to connect your store and send your first verification link.

FAQ

Questions merchants ask before they start.

Have a question we have not covered? We would love to hear it. Drop us a line at hello@verilo.app and a real person will reply.

Every damage claim, verified.

AI made the damage photo worthless as proof.

Return fraud was expensive before image generators. It is now getting worse quickly.

How a claim is verified

Plugs into your store’s existing helpdesk, returns and shipping‑protection stack.

Every capture is tested in six ways.

{{ active.title }}

What your team sees when the capture lands.

Built so customers are comfortable using it.

Pay for the verifications your store needs.

Verify your first claim today.

Questions merchants ask before they start.